Terms and Conditions and Service

Introduction

Our services include the application of fertiliser, moss control and weed control to enhance the appearance and condition of your lawn. Optional additional services such as scarification, aeration and overseeding will be recommended when deemed necessary.

1. Rescheduling

1.1 Customers will benefit from a 14 day cooling off period after confirming that they wish to accept a quotation, or following their first visit from a member of our team – whichever is greater.

1.2 Customers benefit from a communication of treatment visits 14 days in advance. 

1.3 Customers may reschedule a treatment by providing 3 days’ notice prior to the scheduled service date. 

 1.4 Failure to provide 3 days’ notice of a reschedule of service will result in a charge equivalent to 50% of the service cost or £25, whichever is greater. For example, for a Monday visit, we must be informed by the Thursday before so we can adapt the schedules of our technician team accordingly. 

 1.5 Cancellations or rescheduling by Kingsbury Lawn Care due to inclement weather or operational reasons will not incur any charges. Our team will reschedule the service at the earliest available date. 

 1.6 Customers must notify us of any cancellations or rescheduling requests by contacting our office team via phone (01827 826123) or email (contact@kingsburylawncare.co.uk).

2. Cancelation / Termination of Service

2.1 Our service is made up of a minimum of five lawn care visits per year. Cancelation of pre-agreed services below this level without satisfactory reasoning will be deemed as an account termination at the discretion of Kingsbury Lawn Care. 

 2.2 Customers may terminate the services with a written notice of 60 days. Services will continue to be provided and charged until the completion of this period. Your termination of service date will be confirmed by the office on receipt of your written instruction to cease services. Any prepaid services beyond the termination date will be refunded to the customer. Any payment plans will be assessed to establish any credit owed or balance due (based on treatments received and payments made) which will be charged / refunded accordingly.

3. Access

If we cannot gain access to the entire lawn area to be treated, we will knock / ring and telephone call if required. If we still cannot gain access to the entire lawn area your technician will: 

• Treat the front lawn only (if applicable) with full payment for the visit still due
• Perform no service, and charge inline with a rescheduled call (1.4) 

We will not automatically reschedule a treatment prevented due to no access until we hear from you regarding as to when access will be made available.

4. Safe Access and Working

Please ensure that access to your lawn is clear and safe for our technicians. We will send a non-service notification and a rescheduling charge as outlined in 1.4 for the following reasons: 

• If a lawn is untreatable due to fallen leaves or play equipment or construction activity 
• If dog faeces are not cleared 
• If the lawn has been left too long to treat 

If more than a third of the lawn is covered with leaves and it is pre-arranged with your technician, we may offer to blow these leaves into the closest non-lawn area at a charge of £20 per 100m2

5. Quotations, Pricing and Payment Terms 

5.1 The Company reserves the right to increase prices for standard treatments providing at least 14 days notice has been provided to customers via email, written or via recorded telephone communication. 

5.2 The Company undertakes an annual review of pricing each winter. Customers should anticipate an increase in pricing each spring in line with economic factors. A price increase will typically be communicated via email.

6. Payments and Payment Terms

6.1 Payment for services rendered is due upon completion of each service visit within 7 days of invoice, unless prepaid or on a monthly payment plan, or otherwise agreed upon in writing. Failure to make timely payments may result in suspension or termination of services.

6.2 If you do not make payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% per year above the base lending rate of the Co-Operative Bank PLC. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount. 

7. Mechanical Operations

7.1 We reserve the right to request a booking deposit of 25% for mechanical services. We may not be able to schedule your mechanical call until we have received such a deposit. 

7.2 We request that lawns are mown prior to services which include scarification (Thatch Control, Lawn Renovation, Lawn Rescue) to benefit results. As with leaf clearance, if your KLC technician needs to mow your lawn in order to carry out this service, this will be billed at an additional £20 per m if booked in advance. If the lawn is not suitable for the booked work, we reserve the right to charge inline with a rescheduled call (1.4). 

7.3 The Company accepts no liability for damage to utilities / hidden structures such as pipes or cables unless we are informed in writing of the position of said utilities / hidden structures. We ask for this information at the survey stage, and prior to mechanical bookings. 

7.4 The Company cannot be held responsible for damage caused by stones and other items left in the lawn. While we take every care around pebbled / landscaped areas, the customer is responsible for ensuring stones aren’t in the lawn itself. 

7.5 Our 'Germination Guarantee' is applicable to both our Lawn Repair and Renovation and our Lawn Rescue services when carried out in August, September and October. This guarantee is valid providing that KLC lawn treatments are ongoing, and that our aftercare advice with regards to watering and autumn leaf clearance has been followed. This guarantee is valid for 6 months from the date of renovation completion.

8. Our Responsibility for Loss or Damage

8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team.

8.2 As we are providing services in your garden, we will repair any damage caused by us while doing so. However we are not responsible for repairing pre-existing faults or damage that we discover while providing services.

8.3 Exceptions:

• If you have requested that we gain access to your garden by going through your garage or adjoining buildings, we do not accept responsibility for any damage that may be caused by doing so.
  
• If you fail to notify us of cables or wiring in the lawn as above
• Damage caused by the projection of stones in lawns as above

9. Complaints

9.1 Kingsbury Lawn Care is committed to providing a high quality service to all of its customers, maintaining its outstanding reputation and overall feedback to date. The Company has a dedicated internal complaints procedure as per BASIS Lawn Assured requirements. 

When something goes wrong, we need you to tell us about it so we can continue to learn and grow as a service.

9.2 If you have a complaint, please email us at contact@kingburylawncare.co.uk, or speak to us over the phone on 01827 826123. To avoid miscommunication, we find phone calls are the best method. 

9.3 If you have a complaint, you must report it within 28 days of the service / incident. If reported after this time period, we reserve the right to refuse action based on lack of evidence that the service / product was defective at the time of service. 

9.4 We will make every effort to remedy the problem as soon as we reasonably can.

9.5 If remedying the problem is impossible, within a reasonable timeframe or without significant inconvenience to you, we will refund the price you have paid for the services.  

9.6 If remedial work is undertaken by yourself or a third party without our prior agreement then this action will invalidate our service guarantee.

9.7 The raising of a complaint does not alter our terms as stated within 'Payments and Payment Terms'. If a bill is outstanding then The Company will not be able to take a complaint forwards.  

10. Images

All images taken of our work remain the property of The Company for promotional and marketing efforts. We will take care not to reveal potentially sensitive information within these images. If you do not want any images used then please inform KLC in writing.

11. Disclaimer / Other Important Terms

11.1 Kingsbury Lawn Care Limited cannot be held responsible for any circumstance beyond our control such as extreme weather, underlying soil conditions, insect / animal damage or acts of God. 

11.2 We may transfer our rights and obligations under these terms to another organisation. 

11.3 This agreement is between us and the named customer on our records. 

11.4 Each of our terms operates separately. If any count or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.