Terms and Conditions and Service

1. Introduction

Before proceeding with our services, you will have received emails in advance of your first visit date. When visits are planned for further in advance, we will give you at least two weeks notice of an upcoming treatment, with an additional reminder. Please check to see you are receiving those emails. We get bounce-back notifications of those that are not delivered so please check your junk folder. Our communications are currently delivered via email or telephone call should you not have an email address.

2. Contracts

2.1 There is no fixed contract and you may cancel at any time provided you give 3 full working days notice prior to any scheduled service. If you cancel within 3 full working days a charge will be made of 50% of the scheduled service price, with a a minimum £25 charge for any scheduled service price of under £50.

2.2 As we have no fixed contract, we are also able to cancel our agreement with 3 full working days notice prior to any scheduled service. This is a very rare occurrence, but something that we would do in examples of:

• Late or overdue payment
• Repeated problems with access
• Any other reason that we would deem suitable to protect our business, eg. team member abuse 

3. Access

If we cannot gain access to the entire lawn area to be treated we will knock / ring and telephone call if required. If we still cannot gain access to the entire lawn area to be treated we will leave a card and a charge will be made of 50% of the scheduled service price, with a minimum £25 charge for any scheduled service price of under £50.

We will not automatically reschedule a treatment prevented due to no access until we hear from you regarding as to when access will be made available.

4. Safe Access and Working

4.1 Please ensure that access to your lawn is clear and safe for our technicians. We require a minimum of 65cm (a small gate width) for of products and machinery. If access is tight we will inform you. If access is blocked we reserve the right to charge 50% of the scheduled service price, with a flat £25 charge for any scheduled service price of under £50.

4.2 Please ensure that the lawn itself is free from dog faeces. If there are more than 3 faeces per 100m2 we reserve the right to charge 50% of the scheduled service price, wit a flat £25 charge for any scheduled service price of under £50.

4.3 Please ensure that your lawn is free from toys and garden furniture wherever possible. We may not be able to move larger structures such as trampolines without damage to the lawn.

4.4 Autumn and winter treatments - please ensure that the lawn itself is reasonably free from fallen leaves. If more than 25-33% of the lawn has leaf coverage, then if your KLC technician has time, they may blow these leaves into the closest non-lawn area (eg beds or hard standing) for an effective treatment to be carried out. 

If more than a third of the lawn is covered with leaves and your KLC technician has time and is able to speak to you, they may offer to blow these leaves into the closest non-lawn area at a charge of £20 per 100m2. 

If your KLC technician does not have time, we reserve the right to charge 50% of the scheduled service price, with a flat £25 charge for any scheduled service price of under £50.

5. Quotations, Pricing and Payment Terms 

5.1 Our price of service is inclusive of VAT at it's current rate at the time of service. 

5.2 The price generated on your most recent emailed quotation will be the price charged unless we have agreed a more recent price in writing. We take care to ensure prices given to you are correct, but to avoid confusion please refer to system-generated quotation in writing.

5.3 The Company reserves the right to increase prices for standard treatments providing at least 14 days notice has been provided to customers via email, written or via recorded telephone communication. 

5.4 The Company undertakes an annual review of pricing each winter. Customers should anticipate an increase in pricing each spring in line with economic factors. A price increase will typically be communicated via email.

6. Payments and Payment Terms

6.1 Unless payment is made at the time of the service provided, all other payments shall be made within 7 days of the relevant invoice, unless agreed otherwise, by cash / BACS / cheque in cleared funds without any set off, withholding or deduction.

6.2 If an invoice is 21 days overdue, The Company reserves the right to pause your service until your invoice is paid. 

6.3 The Company reserves the right to offer reduced payment terms if your payment history is poor, or cancel our agreement. 

6.4 If you do not make payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% per year above the base lending rate of the Co-Operative Bank PLC. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount. 

7. Mechanical Operations

7.1 We reserve the right to request a booking deposit of 25% for mechanical services. We may not be able to schedule your mechanical call until we have received such a deposit. 

7.2 We request that lawns are mown prior to services which include scarification (Thatch Control, Lawn Renovation, Lawn Rescue) to benefit results. As with leaf clearance, If your KLC technician needs to mow your lawn in order to carry out this service, this will be billed at an additional £20 per m2. 

If your technician does not have time to mow your lawn, if that be due to time or the length of the grass then we reserve the right to charge 25% of the scheduled service price.  

7.3 The Company accepts no liability for damage to utilities / hidden structures such as pipes or cables unless we are informed in writing of the position of said utilities / hidden structures. We ask for this information at the survey stage, and prior to mechanical bookings. 

7.4 The Company cannot be held responsible for damage caused by stones and other items left in the lawn. While we take every care around pebbled / landscaped areas, the customer is responsible for ensuring stones aren’t in the lawn itself.

7.5 Our 'Germination Guarantee' is applicable to both our Lawn Repair and Renovation and our Lawn Rescue services when carried out in August, September and October. This guarantee is valid providing that KLC lawn treatments are ongoing, and that our aftercare advice with regards to watering and autumn leaf clearance has been followed. This guarantee is valid for 6 months from the date of renovation completion.

8. Our Responsibility for Loss or Damage

8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team.

8.2 As we are providing services in your garden, we will repair any damage caused by us while doing so. However we are not responsible for repairing pre-existing faults or damage that we discover while providing services.

8.3 Exceptions:

• If you have requested that we gain access to your garden by going through your garage or adjoining buildings, we do not accept responsibility for any damage that may be caused by doing so.
  
• If you fail to notify us of cables or wiring in the lawn as above
• Damage caused by the projection of stones in lawns as above

9. Complaints

9.1 Kingsbury Lawn Care is committed to providing a high quality service to all of its customers, maintaining its outstanding reputation and overall feedback to date. The Company has a dedicated internal complaints procedure as per BASIS Lawn Assured requirements. 

When something goes wrong, we need you to tell us about it so we can continue to learn and grow as a service.

9.2 If you have a complaint, please email us at contact@kingburylawncare.co.uk, or speak to us over the phone on 01827 438971. To avoid miscommunication, we find phone calls are the best method. 

9.3 If you have a complaint, you must report it within 28 days of the service / incident. If reported after this time period, we reserve the right to refuse action based on lack of evidence that the service / product was defective at the time of service. 

9.4 We will make every effort to remedy the problem as soon as we reasonably can.

9.5 If remedying the problem is impossible, within a reasonable timeframe or without significant inconvenience to you, we will refund the price you have paid for the services.  

9.6 If remedial work is undertaken by yourself or a third party without our prior agreement then this action negates our responsibility to resolve the complaint. 

9.7 The raising of a complaint does not alter our terms as stated within 'Payments and Payment Terms'. If a bill is outstanding then The Company will not be able to take a complaint forwards.  

10. Images

All images taken of our work remain the property of The Company for promotional and marketing efforts. We will care not to reveal potentially sensitive information within these images. If you do not want any images use then please inform KLC in writing.

11. Disclaimer / Other Important Terms

11.1 Kingsbury Lawn Care Limited cannot be held responsible for any circumstance beyond our control such as but not limited to:

• The effect of weather on your property
• Insect / animal damage
• Plant disease
• Weed grasses in lawns
• Damage or neglect caused by yourself or another contractor such as poor mowing or watering practices
• Lack of results following seeding due to not following our advice
• Weed or moss growth after the date of application. The products used target existing weeds and moss only

11.2 We may transfer our rights and obligations under these terms to another organisation.

11.3 This agreement is between us and the named customer on our records.

11.4 Each of our terms operates separately. If any count or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.